Terms & Conditions

Please read these Terms and Conditions carefully before engaging Cendric's services or using this website. By proceeding, you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree, kindly refrain from using our services.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

"Agreement" means these Terms and Conditions together with any engagement letter or proposal accepted by the Client.
"Cendric", "we", "us", "our" means the business advisory practice operating under the name Cendric, with its principal place of business at Level 7, Menara Pelangi, Jalan Kuning, Taman Pelangi, 80400 Johor Bahru, Johor, Malaysia.
"Client", "you", "your" means any individual, company, or organisation that engages Cendric for advisory services or accesses this website.
"Content" means all materials produced in connection with an engagement, including canvas documents, briefing notes, options papers, and advisory summaries.
"Services" means the business model advisory and facilitation services described on this website, including the Business Model Canvas Workshop, Model Refinement Programme, and Business Model Advisory.
"Website" means the Cendric website accessible at cendrics.sbs and any of its associated pages.

2. Acceptance of Terms

By submitting an inquiry, accepting a proposal, attending a session, or otherwise engaging our services, you confirm that:

You are at least 18 years of age and have the legal capacity to enter into a binding agreement.
If acting on behalf of a company or organisation, you have authority to bind that entity to these terms.
You have read and understood the terms set out in this Agreement.

Continued use of this website constitutes acceptance of any updated terms from their effective date.

3. Service Description

Cendric provides strategic planning support, business model facilitation, and advisory engagements to founders, business owners, and management teams. Our services are educational and consultative in nature. Current service offerings include:

Business Model Canvas Workshop — a structured, facilitated session designed to document and review a company's current model across its key components. Delivered over one day.
Model Refinement Programme — a collaborative engagement exploring practical adjustments to one or two areas of a business model, conducted over approximately three weeks.
Business Model Advisory — a broader quarterly engagement supporting leadership in reviewing and evolving their model over a three-month period, including two follow-up advisory sessions.

Services are delivered in Malaysia, primarily in the Johor Bahru area. Remote delivery may be available subject to prior arrangement. Service availability may vary; we will communicate any limitations at the time of engagement.

4. User Responsibilities

As a client or website visitor, you agree to:

Provide accurate and complete information when submitting inquiries or entering into an engagement.
Participate constructively in facilitated sessions and advisory meetings.
Make payment in accordance with the agreed schedule.
Use any materials and deliverables provided by Cendric solely for your own internal business purposes.
Not reproduce, distribute, or commercially exploit Cendric's deliverables without prior written consent.
Refrain from using this website in any way that is unlawful, harmful, or disruptive.
Not attempt to access restricted portions of the website or interfere with its operation.

You are responsible for ensuring that any information or materials you share with us during an engagement do not infringe the rights of any third party.

5. Intellectual Property

All intellectual property on this website — including text, design, methodology, tools, and frameworks — is owned by or licensed to Cendric. Nothing on this website transfers any intellectual property rights to you.

Deliverables produced during an engagement (canvas documents, options papers, recommendations briefs) are provided to you under a limited, non-exclusive, non-transferable licence for your internal business use only. Cendric retains all underlying intellectual property in its methodology, frameworks, and working approaches.

You may not reproduce, share, publish, or sublicence any Cendric deliverable without our prior written agreement.

6. Payment Terms

Fees for services are as published on this website or as agreed in a written proposal. All fees are quoted and payable in Malaysian Ringgit (RM).

Payment terms are specified in the engagement proposal or invoice.
A deposit may be required before work commences, as stated in the proposal.
Payment may be made by bank transfer or other methods confirmed in writing.
Invoices are due on the date specified; late payments may attract reasonable administrative charges.

Cancellations and Rescheduling

Cancellations notified more than 7 business days before a scheduled session may be rescheduled without charge, subject to availability.
Cancellations within 7 business days of a scheduled session may result in forfeiture of any deposit paid.
We reserve the right to reschedule a session in exceptional circumstances, with reasonable notice provided to you.

Refunds

Refund requests are considered on a case-by-case basis. We do not offer refunds once a session or engagement has been delivered. For ongoing programmes cancelled partway through, fees already accrued for work completed are not refundable. Any refund agreed will be processed within 14 business days.

7. Engagement Terms

Specific scope, deliverables, timelines, and fee arrangements for each engagement are set out in a proposal or engagement letter issued to you before work begins. By confirming acceptance of a proposal, you agree to its terms alongside this Agreement.

Changes to the scope of an engagement must be agreed in writing by both parties.
We will use reasonable professional care in delivering our services; however, we do not warrant any specific commercial outcome arising from our work.
Timelines are indicative; delays arising from your availability or information supply may affect delivery.

8. Confidentiality

We treat information shared with us during an engagement as confidential. We will not disclose your business information to third parties without your consent, except where required by law or professional obligation.

Equally, you agree to keep any proprietary methodologies, frameworks, or working approaches disclosed by Cendric during an engagement confidential, and not to share them outside your organisation without our written consent.

This confidentiality obligation survives the conclusion of any engagement.

9. Disclaimers

Our services are advisory and facilitative in nature. We help you think through your business model; we do not make decisions on your behalf and do not provide legal, financial, tax, or investment advice.

All services are provided on an "as is" and "as available" basis. While we bring care and professional diligence to every engagement, we make no representation that any particular business outcome will result from our work. Business decisions and their outcomes remain the responsibility of the Client.

This website is provided for general information purposes only. Its content does not constitute professional advice and should not be relied upon as such.

10. Limitation of Liability

To the fullest extent permitted by Malaysian law:

Cendric's total liability to you under or in connection with this Agreement shall not exceed the total fees paid by you for the specific engagement giving rise to the claim.
We are not liable for any indirect, incidental, special, or consequential losses, including loss of profit, loss of business, or loss of data, even if advised of the possibility of such losses.
We are not liable for delays or failures caused by circumstances outside our reasonable control, including force majeure events.

Nothing in these terms excludes liability for fraud, wilful misconduct, or death or personal injury caused by negligence.

11. Indemnification

You agree to indemnify and hold harmless Cendric, its consultants, and associates from and against any claims, losses, damages, or costs (including reasonable professional fees) arising from:

Your breach of these Terms and Conditions.
Any inaccurate or misleading information provided to us during an engagement.
Your use of our deliverables in a manner not authorised by these terms.
Any third-party claim arising from actions you take based on our advisory work.

12. Termination

Either party may terminate an ongoing engagement by providing written notice. The notice period and any financial implications are as stated in the relevant engagement proposal.

We reserve the right to suspend or terminate services immediately if:

Payment obligations are not met after reasonable notice.
A Client's conduct becomes disruptive or contrary to our professional obligations.
Circumstances arise that make continuation of the engagement impractical.

Upon termination, your licence to use any Cendric deliverables is limited to materials fully paid for at the time of termination. Clauses 5, 8, 9, 10, 11, and 13 survive termination.

13. Dispute Resolution

This Agreement is governed by the laws of Malaysia. Any dispute arising from or in connection with this Agreement shall first be referred to informal negotiation between the parties. If not resolved within 30 days, the parties may refer the matter to mediation before the Malaysian Mediation Centre, or as otherwise agreed.

If mediation is unsuccessful, disputes shall be subject to the exclusive jurisdiction of the courts of Malaysia, with Johor Bahru as the preferred venue where applicable.

14. General Provisions

Entire Agreement: These terms, together with any accepted engagement proposal, constitute the entire agreement between the parties and supersede prior discussions or representations.
Severability: If any provision is found unenforceable, the remaining provisions continue in full effect.
Waiver: Failure to enforce any provision does not constitute a waiver of the right to enforce it in future.
Assignment: You may not assign your rights or obligations under this Agreement without our prior written consent. We may assign our obligations to a qualified associate with notice to you.
Notices: Formal notices should be sent by email to [email protected] or by post to the address below. Notices are effective on confirmed receipt.

15. Changes to Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, legal requirements, or business practices. The revised terms will be posted on this page with an updated effective date.

For ongoing engagements, material changes will be communicated to you directly. Continued use of our services or this website after the effective date constitutes acceptance of the revised terms.

16. Contact

For questions about these Terms and Conditions, please contact us:

Email: [email protected]
Address: Level 7, Menara Pelangi, Jalan Kuning, Taman Pelangi, 80400 Johor Bahru, Johor, Malaysia
Phone: +60 7 333 8217